Frequently Asked Questions

What materials are your products made of?

All our pieces are crafted from premium Egyptian cotton with a touch of Lycra for added comfort and flexibility

How to place an order?

Browse our collection, add your favorite items to the cart, and proceed to checkout. Follow the steps to complete your order.

How long does shipping take?

Orders are typically delivered within 2-4 business days, depending on your location.

How can I contact customer support?

You can reach us via email at cottonabasics@gmail.com or through the Contact Us page on our website.

How to track my order?

Once your order has been shipped, you’ll receive a tracking number via email or SMS.

Can I try the product before paying the courier?

Unfortunately, this isn’t possible. Couriers are not allowed to return with an opened package. Please complete the payment, and if you’d like to exchange an item, reach out to us afterward.

What does sustainability mean to Cottona?

At Cottona, we believe in making a difference with every stitch. That's why our basics are crafted from ECO-COTTON—a perfect blend of 95% sustainable cotton and 5% Lycra. It’s our way of combining comfort, style, and care for the planet.

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Frequently Asked Questions